Frequently Asked Questions
Q 1: For which destinations do you operate tours?
A: We operate tours almost in every popular destination of Turkey. Istanbul, Cappadocia, Ephesus, Pamukkale, Troy, Gallipoli, Pergamon, Konya, Antalya and contact us for other sights.
Q 2: How to meet my tour guide to start tour?
A: Your tour guide will be waiting in your hotel to meet you at a determined time.
Q 3: Can I state the departure time for my tour?
A: Of course! We operate tours on a private basis, so you can customize the departure time of your tour. Generally suggested departure time for the tour is 09:00am.
Q 4: Am I traveling with a group on the tour?
A: No, we provide private tours for your best experience, so you will have a private professional tour guide in your preferred language.
Q 5: What kind of vehicle is used for transportation?
A: Depending on your number vehicle choice is managed however our tours are generally operated with Mercedes Vito or Mercedes Sprinter for larger groups.
Questions Regarding Booking
Q 6: How do I book this private tour?
A: The thing you need to do is;
Fill the ‘Booking‘ form where you will put your full details such as personal information, tour date, hotel name. Once you complete your booking, we will get back to you with a confirmation email within 12 hours.
Q 7: How do I pay for this tour?
A: You can make the payment in cash directly to the tour guide during the tour, or one of our staff can meet you during the tour to charge payment. However, if you would like to pay in advance, you can make the payment by Mail Order. You can choose to pay in USD, Euro or Turkish Lira.
Q 8: What are the language options?
A: We can operate your tour in English, Spanish, Portuguese, German, French and Italian upon request. Please contact us for other language options.
Q 9: Can we add another site of visit to our program?
A: Please advise us in advance if you would like to add another site of visit to your tour itinerary, so we can revise it accordingly.
Q 10: How about shopping in tours?
A: We do not include any shopping stops unless you wish to visit one of the traditional workshops of handmade rugs, tiles, onyx, jewelry or leather. If you have any interest in workshops, please indicate while booking.
Q 11: Is it possible to change the tour route?
A: Of course, as this is a private tour, we can change the tour route and make a new program according to your wish.
Most Common Questions Regarding Balloon Flight
Q 12: How long is the Balloon Ride in Cappadocia?
A: Balloon flights generally take about 1 hour in the air. Including pick up and drop back to hotel, duration is approximately 2 hours.
Q 13: What if the Balloon Ride is cancelled?
A: In case of adverse weather conditions, the Balloon Ride will be cancelled, and you will get full refund for the Hot Air Balloon Ride.
Q 14: Is it very cold in the air in the early morning?
A: It’s recommended to take your jacket with you, as it’s generally cold in the early morning.
Q 15: Which Balloon company do I fly with?
A: Due to the difficulty in finding availability for Balloon ride you need to book it as early as possible, once we check the availability of the Balloon flights we can inform you the company name.
Q 16: Are Balloon Flights operated only in Cappadocia?
A: You can also join hot air Balloon Ride in Pamukkale / Denizli as well, however as nature of Pamukkale / Hierapolis is different from Cappadocia you won’t have such a perfect scene as you can see in Cappadocia.
Q 17: How to meet your staff at the airports?
A: Our representatives will be waiting to you with the name signs at each airport to meet you for transfer.